Posted on April 5, 2019 by Membership Space
Categories: Membership
Most online communities usually consist of members that are positive who love to give back and help others.  Love not only brings people together but it also helps everyone work collectively to accomplish big goals.  For an online community trying to forge a long-term relationship with members or customers, love can be a game changing element.  If you’re looking to inspire your community and bring members closer, here’s how to do it.
Active Listening

In order to communicate effectively with members, you need to listen to them attentively.  When you do that, it helps you understand what matters to them on an individual level and that will motivate you to respond to their needs accurately.

However, community members generally won’t tell you directly what they’re interested in so it’s up to you to find out.  You can do that by installing membership management software on the online community to monitor the items that are often searched and which discussions they participate in.
Appreciation & Acknowledgment

Have you ever been in an exchange where you’re not appreciated no matter how much you try to please the other person?  It can be quite frustrating and that’s exactly how members feel when you don’t appreciate them.  Therefore, when a member has supported your association in some way, no matter how little, make sure you acknowledge what they have done by mentioning their name or give them a discount.
Motivate Them

When you love helping a member, you celebrate their success and motivate them when their efforts are not working out.  Even though there may be a lot of members, encourage all of them to have a positive mindset and to venture into activities that will foster their professional or personal growth.  Through marketing automation and membership management software, you gain a better understanding about members as you know their interests and can leverage that to improve the community!
Posted on March 26, 2019 by Membership Space
Categories: Membership
One way of making an organization more lively is to bring young people on board every year.  Most of them understand emerging technologies and have more time, as well as energy, to interact online so they can take your organization to the next level.  Unfortunately, attracting and retaining younger members is not an easy task, but these tips should be helpful.
Study Their Needs

When targeting young people, a typical mistake that associations make is assuming they know what younger members want.  For instance, you might provide them with an exceptional platform to download items from the internet.  When all they actually need is a web conferencing platform where they can hold meetings.
Data collection techniques like consulting groups consume time and money, and they’re not always accurate.  If you want to understand the needs of youthful members better without spending a lot of money, use web tracking software on your online community.
Show Respect

Obviously, respect is a key factor that can take an association from unattractive to incredibly enticing for millenials and newer generations.  To show a prospective younger member that you respect them, try offering them the same privileges as older members and listen to them attentively.
Review Your Online Presence

Several organizations also assume that the only internet platform young people are interested in is social media.  The truth is that there are many of them who are looking for meaningful connections through membership websites.  When reviewing your online presence, make sure you remove any old website themes and set a newer, responsive theme that is more appealing.

Video testimonials and relevant, well-timed videos can make a significant impact on how attractive membership websites and social media accounts are to the youth.  There are plenty of ways to maximize the interest of younger people in an organization and it starts with finding out their needs.  Use these tips to establish and maintain a great online presence now and well into the future.
Posted on March 14, 2019 by Membership Space
Categories: Membership
For associations, marketing is not an easy task; it requires careful planning, execution, and persistence even during the most challenging times.  However, when it is done efficiently, marketing can produce exceptional results that overshadow the hardships involved.  When it comes to marketing, there are 3 issues that you’re constantly dealing with that affect the success of your association.  Here’s how you can address them to ensure your community has a bright future.
Keeping Up With Trends

The online community industry is continuously changing, and surviving will be a problem unless you adapt appropriately.  One way to overcome this is to always observe the latest trends.  Check technical blogs that are related to club websites, as well as follow the industry leaders on social media.

Not all trends are useful or worth following since most of them end up being hype.  The secret to identifying which ones might be hype is to study the benefits against the costs.  Also, join online forums for community managers to get advice from other professionals in your niche.
Evaluating Success & Growing Engagement

With membership associations, the top priority should be to keep the community growing each year.  To achieve that, you have to prove to your association that the online community is providing real benefits such as increased sales.  Through marketing automation and reporting tools, you can study your members and analyze customer engagement rates.
Content Marketing

A great way to help new members understand what you offer is to have how-to videos.  Video is also an effective means of sharing your brand’s story on club websites.  Unfortunately, the expectation of video content keeps rising and the solution is to hire a video expert to assist you in developing excellent content.  If you want to ensure your community is successful well into the future, be sure you learn and understand your audience’s interests to serve them accordingly.
Posted on March 4, 2019 by Membership Space
Categories: Membership
Membership management software is an integral part to most associations as it helps with member retention and the results are obvious.  However, there may be times where you might want to know the exact figures to keep better track of retention rates and this post shows you how to calculate that.

The method used for figuring member retention is expressed as {(EM-NM)/SM} x 100, which might seem complicated at first.  EM (end members) refers to the members at the end of a time period, NM (new members) refers to the new members acquired during a period, and SM (starting members) refers to the members at the start of the period.
Choose A Time Frame

To begin, pick a time period you want to focus on or know more about and check the number of members your association had at the end of the period.  That’s the end members, or EM, and it can be figured by adding starting members and new members that were gained, then subtract any lost members.
Retained Members

Recruited members are new to the association and for that reason they are not used in the calculation.  To know how many members stayed, take the number of members that joined your association during the selected time period (NM) and subtract it from the number of members at the end of the period (EM).  That is, EM-NM.
Rate Of Retention

In order to calculate the figure for retained members as a ratio to the members at the start of the period, take the number from the previous calculation, EM-NM and divide it by starting members.  That is (EM-NM)/SM and then multiply that figure by 100 to express it as a percentage rate.

For instance, let’s assume an organization has 400 members at the beginning and gains 60 members but loses 20 of them during the period.  In this example, SM = 400, EM = 400 + (60 – 20) = 440, NM = 60, so subtract new members from end members, 440 – 60 = 380.  Remember, the retention rate is expressed as {(EM-NM)/SM} times 100 which would be 380/400 x 100 = 95%.  Frequently do these calculations and always use good membership management software to boost retention rates!
Posted on February 19, 2019 by Membership Space
Categories: Membership
Marketing is evolving and marketers that want to stay on top know how important it is to learn about trends and to adapt to them.  These days, staying ahead means you need to engage customers and focus on generating more traffic to membership websites and other internet platforms.  Summarized below are a few of the most promising marketing trends for 2019.
Integration Of Sales & Marketing Processes

The separation of sales and marketing teams is becoming unpopular, and many businesses are beginning to see the benefits of bringing the two together.  Holding joint meetings for the sales and marketing teams helps create common goals.  Often, this has a tendency of lowering costs and forms harmony.  Try using typical reporting tools so that both parties have access to common metrics.
Better Personalization

Without a doubt, personalization is one of the most essential marketing trends.  Customers want to work with organizations that know what they need and provide them with pertinent information.

Good personalization starts with gathering data on members.  Luckily, there are numerous resources for web tracking that you can use to assess the behavior of users on your website or online store.  Once you have compiled the data, you can use it to run more targeted campaigns while offering helpful content to your audience.
Increase Engagement

Membership websites and social media are vital tools that not only educate an audience but also boost engagement.  You could build a great rapport with members by sharing your story and create a friendly environment for them to connect.  When you create interesting posts about your line of work, it keeps current clients interested and draws potential clients.

Change in the world of marketing will always be there and the best technique to deal with it is to tweak your strategies in a way that benefits your business the most.  Whether it’s about changing your approach or using different software, adapting is the safest and quickest way to ensure success.
Posted on February 6, 2019 by Membership Space
Categories: Membership
According to a study conducted by reputable company that specializes in scaling solutions, 91% of consumers are more likely to shop with a brand that personalizes their shopping experience.  Through club websites, marketers are increasingly appreciating the importance of personalization but many of them are failing to do it correctly.  Instead of implementing effective tactics to draw more clients, they drive them away.  So, how can you improve personalization?
Integrate Data

Often, the biggest mistake that marketers make is to use outdated or inaccurate information in their attempt to offer personalized services to a member.  You could use integration tools such as marketing automation software to avoid this mistake.  With association management software and other integration tools, you’ll be able to bring your most recent member data into one place and use it so they have a better experience.
Track Behavior

Many websites and internet firms use actions from members such as what they search for to provide them with relevant suggestions.  Consider doing the same with your association since it typically increases engagement.  Today, there are numerous options for website tracking software that allows you to trail the actions of a visitor on your website.
Respect & Protect A Members’ Privacy

Prior to collecting data, inform members about it and briefly explain to them how you collect their browsing information for personalization purposes as it shows respect.  Aside from being open about your methods of personalizing, ensure their information is safe.  Some associations use club websites as a safe place for their members to connect rather than using social media since it’s not always safe on there.

Also, avoid simple errors such as spelling a members’ name incorrectly as that might quickly put them off.  Ultimately, having a strategy to provide members with a customized experience is a vital step but for the customization to be truly valuable, it needs to be accurate.
Posted on January 28, 2019 by Membership Space
Categories: Membership
Social media is a powerful platform for building your brand as there’s a huge pool of potential customers that businesses and marketers can reach with relative ease.  So, why are many businesses still struggling to build an active community on social media?  One of the biggest mistakes they make is failing to personalize their content or engage customers, and here’s how to turn that around.
Use A Friendly Tone

Unless your brand specifically targets professionals in a certain industry, don’t use specialized or technical terms.  Instead, use simple to average words that most people can understand.  Additionally, consider using names to address customers so they feel like they’re dealing with someone who cares about their needs.

Make it a habit to use vocabulary that is inviting and implement friendly phrases from time to time that are common between people who are close.  Don’t hesitate to use humor where it fits but remember to be humble and respectful at all times.  To connect better with your audience, consider sharing part of your social life with them as opposed to always posting about work.
Engage With Your Fans

Engagement is a big deal on social media as it brings brands and people together from all over the world.  Modern customers like to feel appreciated and to know that the seller cares about them.  A great way of showing them that you care is to respond to their comments promptly and try to answer any questions they have.

Membership management software can be very helpful for tracking actions on posts so you can respond quickly.  Personalization is the key to success for most memberships, not just on social media but also when it comes to attracting more visitors to an online community.  Track the progress and boost efficiency by using membership management software to increase engagement so you place your brand in a better position to succeed!
Posted on January 17, 2019 by Membership Space
Categories: Membership
In 2018, many membership websites signed up new members throughout the year but struggled with retention.  In most cases, the main cause of the problem is that they focused too much on expanding the membership rather than delivering value to their members.  In 2019, learn how to grow your online community by finding out about the mistakes that communities made last year as well as how to avoid them.
Poor Engagement

The members and managers of an organization are some of the main pillars that help the community exist.  You need time from both of them but how do you expect to receive it without engagement?  Rather than waiting until the time you have a product to sell to talk to members or until resources are needed from executives, try talking to these parties regularly.  When you keep them engaged, you increase your chances of persuading them to act as you want when the time comes.
Failure To Show Value

A lot of people are still unaware about the value of membership websites.  They join an online community with certain expectations and when those expectations are not met, they quickly decide to leave.  It’s your duty to explain to your members what your community is about and demonstrate to them the benefits that are offered.
Forgetting To Adapt

Trends keep changing in many aspects and so does your community.  Some important factors that could change include community tech tools and the needs of your members.  Consider using tracking tools to identify any changes in your members’ interests so you can serve them better.

One of the biggest mistakes that membership websites make is failing to offer members real value.  In order to do that, you have to learn exactly what most members prefer and at what time while appreciating that their interests might change.
Posted on January 3, 2019 by Membership Space
Categories: Membership
Is your association plagued with the problem of insufficient membership renewals?  Obviously, this may be a frustrating situation but luckily most of the reasons for members not renewing their membership can be corrected according to reports.  The following are the top reasons for failure of renewal and viable strategies you can use to boost member retention.
Poor Engagement

Reliable sources indicate that as much as 32% of associations lack a strategy for boosting member engagement.  Unfortunately, engagement is one of the most influential factors for retaining members so if your association lacks that, members probably won’t see the need to renew.

Club websites are a great way to boost engagement as they offer a variety of ways to attract visitors.  With a thriving online community, members get to connect with each other, share ideas, and discuss many topics through discussion threads.  Also, try to utilize marketing automation tools to learn the interests of members on your website so you deliver relevant content that captures their attention.
Inability To Justify The Costs

In some associations, numerous members are failing to renew because they no longer see the value in it and most of them can’t justify the costs of a membership.  Your association may be offering amazing value but a simple miscommunication could lead to members changing their mind.

Value comes from knowing a member’s expectations when they join your organization, communicating the details, and giving them access to valuable information.  One of the most common needs for people joining associations is to connect and mentor, and club websites offer an effective platform for making this happen.

Members who fail to renew is not an issue you can solve quickly as it takes dedication and commitment.  Consider using tactics that trigger members to be more engaged throughout the year.  Automated renewal campaigns will also help you remind members to renew before their membership expires.
Posted on December 24, 2018 by Membership Space
Categories: Membership
The 2018 report from The Community Roundtable showed that online communities performed very well in the prior year, generating an increase in ROI of over 2,000%.  Unfortunately, many communities are using these great statistics only to defend their worth and almost totally ignoring the offensive potential.

A better plan is to take advantage of the community’s ROI to utilize an offensive mechanism as it attracts growth.  For instance, you could use the return on investment to secure resources from management for purchasing superior membership management software.  As a result, the software may be used to boost your membership and ultimately improve sales.
Understand The Value

Not only do communities achieve a good ROI; they also impact many sectors of an organization which includes sales, customer support, marketing, and communication.  It’s the duty of community managers to understand the value that an online community brings so you’re in a better position to advocate for more support.
Calculate The ROI

Nearly half of all the online communities in the U.S. forget to calculate their ROI.  If you’re part of this statistic, it’s time to change that so you can achieve more growth.  Otherwise, how are you going to assess the value of your community?  Luckily, there are many options when it comes to membership management software that can help you calculate your return on investment.
Deploy An Offensive Strategy

Once you have the numbers, ask for more resources from those in charge and explain that it takes more investing in order for the organization to see additional benefits.  Aside from the ROI, discuss other advantages such as improved customer support since it leads to loyalty which results in a higher rate of retaining members.  If you’re facing burnout because you don’t have adequate resources or time to enhance your community, try embracing an offensive mindset with your ROI!
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