Association Management Software is designed to help social and professional organizations manage their administrative tasks and improve member satisfaction. Because the software a website based, members can manage their accounts, get information and submit items at any time and from any device.
The core of the software is the data on each individual member. This information is used by administrators to track member details, transaction history and activity involvement. Members can also be allowed to update their own information. An administrator is notified via email each time a member changes their information.
Members are automatically reminded when their membership with the association is coming up for renewal. An administrator uses our association management software to configure how many notices are sent and the schedule they are sent based on the number of day before and/or after the member's membership renewal date. This saves the administrator's time because they no longer need to manually track and remind members to renew their membership.
The process for paying dues is also simplified. Members can visit the website and see a notice that displays the current amount they owe the association. This amount is automatically calculated by the website based on unpaid invoices, unapplied payments and open credit memos. Depending on your accounting settings, members can pay online and/or send a check.
How can you help association members feel like members?
Members will more likely be involved if you keep them thinking about the happenings within your association. This is why we developed features such as the calendar so that administrators can keep everybody informed about upcoming events. Individual events can also use our RSVP feature, which allows members to indicate if they are or are not attending a particular event. Custom questions can be added to the RSVP form to collect important information.
Our News Articles feature is another frequently used feature on association websites. An administrator can post announcements with text, photos and links. Each article is automatically archived based on the month and year it was added to the website. This helps members reference previous articles. An administrator can also enable comments for each article so that members can share their thoughts.
Features such as these in our association management software help members become more engaged and feel more like members. However, if members do not visit the website this information will not be seen. This is why we developed communication features. Administrators can send mass emails and mass text messages to remind members to visit the website for the latest information.
We have also found that if we help administrators perform their duties more efficiently, the satisfaction of the association's members increases as well. Administrators can spend a lot of time managing members' membership renewals, payments and account balance questions. We have automated these processes by enabling member self-service through the website. The website will automatically send customized messages to each member when their membership is coming up for renewal and past due. Members can then pay their outstanding balance through the website. Payments automatically mark the paid invoices as closed and the appropriate accounting entries are made. Members can also view their transaction history along with the details of their open invoices. Our software automation helps associations spend less time on administration and more time helping their members.
Take a tour of our website and check out all of our association management software features. We specifically designed our support and software around the needs of associations. Also, let us know if you have questions.
Features included in our Association Management Software: