The online community industry is continuously changing, and surviving will be a problem unless you adapt appropriately. One way to overcome this is to always observe the latest trends. Check technical blogs that are related to club websites, as well as follow the industry leaders on social media.
Not all trends are useful or worth following since most of them end up being hype. The secret to identifying which ones might be hype is to study the benefits against the costs. Also, join online forums for community managers to get advice from other professionals in your niche.
With membership associations, the top priority should be to keep the community growing each year. To achieve that, you have to prove to your association that the online community is providing real benefits such as increased sales. Through marketing automation and reporting tools, you can study your members and analyze customer engagement rates.
A great way to help new members understand what you offer is to have how-to videos. Video is also an effective means of sharing your brand’s story on club websites. Unfortunately, the expectation of video content keeps rising and the solution is to hire a video expert to assist you in developing excellent content. If you want to ensure your community is successful well into the future, be sure you learn and understand your audience’s interests to serve them accordingly.
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